Table 2

Incremental cost and waiting time of reengineered billing systems
(O) Origin (R) Reengineering Incremental cost Waiting time
OPD Volume × unit cost of cash billing Volume cash billing × unit cost of cash billing + volume smartcard billing × unit cost of smartcard billing – clerk compensation saving (R) − (O) Original cash billing waiting time × clerk loading

Chu and Huang

Chu and Huang BMC Health Services Research 2013 13:215   doi:10.1186/1472-6963-13-215

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