Table 3

Comparison of responses between the patients of the Centre A and B on the main survey at the centre (n = 1030)
Survey questions Centre B Centre A P-value*
n = 529 n = 501
Convenience of the location mean Likert scale (1–5) score (SD) 3.9 (0.80) 4.2 (0.67) <0.001
Convenience of the opening hours mean (SD) 4.3 (0.67) 4.3 (0.64) 0.58
Patients’ reported waiting time in minutes mean (SD) 74.2 (49) 40.9 (32) <0.001
Expressed intention to visit another service for the same problem % (n) 24.7% (108) 24.3% (106) 0.47
First time user of the GP walk-in centre % (n) 52% (272) 33% (164) <0.001
Would you use this walk-in centre again <0.001
Rated 5 Definitely Yes 51% (222) 67% (292)
Rated 4 Probably Yes 37% (164) 27% (119)
Rated 3 Uncertain 7% (30) 4% (16)
Rated 2 Probably Not 4% (16) 1% (5)
Rated 1 Definitely Not 2% (8) 1% (4)

* P values are obtained after controlling the effect of other relevant factors including sex, age, ethnicity, office hours or out-of-hours attendance.

Arain et al.

Arain et al. BMC Health Services Research 2013 13:142   doi:10.1186/1472-6963-13-142

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