Table 2

Definition of the program theoretical concepts
Theoretical concepts Definitions
Proximal outcomes
Shared view of actual team performance Using performance data information to achieve a mutual understanding of the strengths and weaknesses of chronic disease management in their region
Shared understanding of performance gaps Achieving a mutual understanding of the disparities between the care delivered and the care they collaboratively wish to deliver
Cooperative goal setting Translating the gap into a clear practice improvement goal and working together for the mutual benefit of improved chronic disease management
Cooperative practice change Developing a team improvement strategy to achieve their mutual practice improvement goal
Moderating factors
Previous perceived performance If participants, before the workshop, have a positive or negative view of chronic disease management in their region
Perceived credibility and importance of feedback If participants give value and credit to the information retrieved in the administrative database
Cognitive dissonance If participants recognize a gap between actual and best practices
Perceived control and self-efficacy If participants feel capable and confident they can improve chronic disease management and achieve their quality improvement goal
Support from management If participants feel their organization and management will support the achievement of their quality improvement goal

Vachon et al.

Vachon et al. BMC Health Services Research 2013 13:106   doi:10.1186/1472-6963-13-106

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