Open Access Research article

Patient satisfaction in pediatric outpatient settings from the parents’ perspective - The Child ZAP: A psychometrically validated standardized questionnaire

Eva Maria Bitzer12, Stephanie Volkmer3, Marco Petrucci2, Nikolaus Weissenrieder4 and Marie-Luise Dierks3*

Author Affiliations

1 ISEG-Institut für Sozialmedizin, Epidemiologie und Gesundheitssystemforschung, Lavesstr. 80, Hannover, 30157, Germany

2 Pädagogische Hochschule Freiburg, Institut für Alltagskultur, Bewegung und Gesundheit, Gesundheitspädagogik, Kunzenweg 21, Freiburg, 79117, Germany

3 Medizinische Hochschule Hannover, Institut für Epidemiologie, Sozialmedizin und Gesundheitssystemforschung, Forschungsschwerpunkt Patientenorientierung und Gesundheitsbildung, Carl-Neuberg-Str. 1, Hannover, 30625, Germany

4 Berufsverband der Kinder- und Jugendärzte e.V, Mielenforster Str. 2, Köln, 51069, Germany

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BMC Health Services Research 2012, 12:347  doi:10.1186/1472-6963-12-347

Published: 2 October 2012

Additional files

Additional file 1:

Figure S1. Child ZAP: Confirmatory factor analysis of the "Child" scales (unrestricted baseline model).

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Additional file 2:

Figure S2. Child ZAP: Confirmatory factor analysis of the "Parent" scales (unrestricted baseline model).

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Additional file 3:

Figure S3. Child ZAP: Wait time at the practice.

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Additional file 4:

Figure S4 Child ZAP: Physician contact time.

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