Table 3

Views of health service users in the two districts about the quality of the service they received from government and private facilities

Views of service users

Proportion (weighted %) of service users

SM district

NGO district

Government service users

Reception from health worker good or very good

671/836 (80)

968/1258 (76)

Quality of care better than expected

312/837 (37)

604/1257 (48)

Satisfied with overall care

563/841 (67)

845/1258 (67)

Private service users

Reception from health worker good or very good

557/581 (96)

92/99 (93)

Quality of care better than expected

396/580 (68)

36/100 (35)

Satisfied with overall care

487/583 (84)

46/99 (47)

In SM district government health services were provided mainly by contracting the Provincial Health Office under the Strengthening Mechanism; in NGO district the services were provided mainly by a contracted NGO.

Cockcroft et al. BMC Health Services Research 2011 11(Suppl 2):S11   doi:10.1186/1472-6963-11-S2-S11