Table 3

Interpersonal interaction variables as predictors of patient satisfaction at public health centres, Central Ethiopia, January 2009

Explanatory Variables

No. (%)

p-value

Unstandardized B coefficient

95% CI for B


Provider made you feel at ease**

Poor

47 (6.1)

.001

-.389

(-.621, -.156)

Fair

158 (20.6)

Good*

277 (36.1)

Very good

240 (31.3)

.000

-.355

(-.511, -.199)

Excellent

46 (6.0)

.215

.048

(.002, .428)

Provider examined me thoroughly**

Strongly disagree

47 (6.1)

.504

-.079

(-.312, .153)

Disagree

222 (28.9)

.000

-.346

(-.475, -.217)

Neither

81 (10.5)

.003

-.278

(-.096, -.459)

Agree*

371 (48.4)

Strongly agree

47 (6.1)

.000

.424

(.199, .650)

Provider's direct eye contact**

Poor

10 (1.3)

.032

-.515

(-.985, -.046)

Fair

128 (16.7)

.000

-.469

(-.625, -.314)

Good*

340 (44.3)

Very good

257 (33.5)

.000

.245

(.118, .372)

Excellent

33 (4.2)

.000

.512

(.227, .797)

Able to cope with life**

Same/less

101 (13.2)

.016

-.132

(-.240, -.024)

Better*

405(52.7)

Much better

262 (34.1)

Provider told you the name of your illness

Yes

406 (52.9)

.000

.231

(.107, .354)

No*

362 (47.1)

Provider told you to return if it gets worse

Yes*

486 (63.3)

No

282 (36.7)

.005

-.177

(-.300, -.053)

Provider told cause of your illness

Yes

287 (37.4)

.922

.006

(-.123, .136)

No*

481 (62.6)

Provider told enough about your treatment

Yes*

576 (75.0)

No

192 (25.0)

.996

.000

(-.134, .135)

Provider told you ways of preventing future recurrence

Yes*

516 (67.2)

No

252 (32.8)

.528

-.046

(-.187, .096)

Match with your expectation

Very much*

330 (43.0)

Certain

317 (41.3)

.431

.048

(-.072, .169)

Only few

106 (13.7)

.000

-.473

(-.671, -.275)

Not at all

15 (2.0)

.003

-.623

(-1.027, -.219)

Duration of stay with the provider

Very long

10 (1.3)

.781

.064

(-.385, .512)

Long

89 (11.6)

.149

.123

(-.044, .290)

Fair*

328 (42.7)

Short

283 (36.8)

.318

.060

(-.058, .179)

Very short

58 (7.6)

.001

-.356

(-.571, -.141)


**Data reduction during factor analysis identified these questions to be sufficient measures of perceived empathy, perceived technical competency, non-verbal communication, and patient enablement in that order.

*References category (categories with highest frequency taken as reference categories)

Birhanu et al. BMC Health Services Research 2010 10:78   doi:10.1186/1472-6963-10-78

Open Data