Table 3

Nurses' Rankings of the 10 Most Important Caring Behaviors and Their Comparison to Patients' (n = 40)

Care-Q items

Subscale. ^a

Nurses

U. ^b

Z

P. ^c

Patients

(Mean ± SD)

Ranking

(Mean ± SD)

Ranking

1- "Gives the patients' treatments and

medications on time"

AC

(4.90 ± 0.30)

1

3794.0

-0.85

0.39

(4.83 ± 0.43)

1

2- "Knows how to give shots, I.V.s, etc,

and how to manage equipment

like I.V.s, suction machines, etc"

M&F

(4.79 ± 0.40)

2

3952.5

-0.16

0.86

(4.77 ± 0.47)

2

3- "Treats with information of the patients

confidentially"

TR

(4.66 ± 0.61)

3

3278.5

-2.04

0.04*

(4.36 ± 0.84)

13

4- "Knows when to call the doctor"

M&F

(4.65 ± 0.47)

4

2562.5

-3.89

0.00*

(4.14± 0.81)

29

5-"Is professional in appearance, wears

appropriate identifiable clothing

and identification"

M&F

(4.52 ± 0.81)

5

2779.0

-3.28

0.00*

(4.09 ± 0.93)

32

6- "Carry out therapeutic care skillfully

to make at least suffering for patients"

C

(4.52 ± 0.59)

6

3438.0

-1.73

0.08

(4.68 ± 0.52)

3

7- "Tells the patients in understandable

language"

E&F

(4.47 ± 0.55)

7

3652.5

-0.96

0.33

(4.32± 0.72)

21

8- "Is calm"

M&F

(4.43 ± 0.74)

8

3564.5

-1.27

0.20

(4.57 ± 0.66)

8

9- "Is perceptive of the patients' needs

and plans and acts accordingly"

AN

(4.42 ± 0.67)

9

3543.0

-1.32

0.18

(4.55 ± 0.65)

10

10- "Anticipates that the 'first time' are the

hardest and pays special attention

to the patients during these times"

AN

(4.40 ± 0.67)

10

3783.5

-0.59

0.55

(4.30± 0.76)

22

^a.AC = "Being accessible"; M&F = "Monitors and follows through"; E&F = "Explains and facilitates"; C = "Comforts"; TR = "Trusting relationship"; AN = "Anticipates";

b. Mann-Whitney U test c. p < 0.05 *. Confidence Interval

Zamanzadeh et al. BMC Nursing 2010 9:10   doi:10.1186/1472-6955-9-10