Table 2

Participants' opinion regarding the set-up, timing, and accuracy of reminder calls

Survey Responses:

Yes

No

Don't Remember

Interview questions:

N

%

N

%

N

%


A. Did you understand what the automated telephone call was about?

17

44.7

21

55.3

B. Did you receive a reminder call from the IVR system?

28

73.7

10

26.3

The following questions pertain only to those who answered yes to having received a reminder call (n = 28):

C. Did you have any difficulty setting up the time and location of the reminder call?

4

14.3

24

85.7

D. Did the reminder call come in at the time you requested?

8

29.0

6

21.0

14

50.0

E. Was the name of the medication(s) to be refilled correct?1

18

78.3

0

0.0

5

21.7

F. When the reminder call came, had you already refilled your prescription?

20

71.4

8

28.6

G. Did you find the call system helpful for remembering to refill your prescription?

4

14.3

24

85.7


15 participants did not answer this question

Reidel et al. BMC Medical Informatics and Decision Making 2008 8:46   doi:10.1186/1472-6947-8-46

Open Data