|
Participants' opinion regarding the set-up, timing, and accuracy of reminder calls |
||||||
| Survey Responses: |
||||||
| Yes |
No |
Don't Remember |
||||
| Interview questions: |
N |
% |
N |
% |
N |
% |
|
|
||||||
| A. Did you understand what the automated telephone call was about? |
17 |
44.7 |
21 |
55.3 |
||
| B. Did you receive a reminder call from the IVR system? |
28 |
73.7 |
10 |
26.3 |
||
| The following questions pertain only to those who answered yes to having received a reminder call (n = 28): |
||||||
| C. Did you have any difficulty setting up the time and location of the reminder call? |
4 |
14.3 |
24 |
85.7 |
||
| D. Did the reminder call come in at the time you requested? |
8 |
29.0 |
6 |
21.0 |
14 |
50.0 |
| E. Was the name of the medication(s) to be refilled correct?1 |
18 |
78.3 |
0 |
0.0 |
5 |
21.7 |
| F. When the reminder call came, had you already refilled your prescription? |
20 |
71.4 |
8 |
28.6 |
||
| G. Did you find the call system helpful for remembering to refill your prescription? |
4 |
14.3 |
24 |
85.7 |
||
|
15 participants did not answer this question | ||||||
Reidel et al. BMC Medical Informatics and Decision Making 2008 8:46 doi:10.1186/1472-6947-8-46 |
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