Table 5 |
||||
|
Patient satisfaction (EUROPEP) |
||||
|
Questions/items |
COM |
NT |
||
|
|
||||
|
% |
95% CIa |
% |
95% CIa |
|
|
|
||||
|
Relation and communication |
||||
|
1. Making you feel you had time during consultation? |
60.6 |
53.9–67.3 |
70.3 |
53.3–87 |
|
2. Interest in your personal situation?* |
58.6 |
52.1–65 |
72 |
60–83.9 |
|
3. Making it easy for you to tell him or her about your problem?* |
61.1 |
53.2–69 |
71.9 |
59–84.8 |
|
4. Involving you in decisions about your medical care? |
55.7 |
48.1–63.4 |
64.7 |
54.2–75.1 |
|
5. Listening to you? |
65.8 |
59.1–72.5 |
73.7 |
61.1–86.3 |
|
6. Keeping your records and data confidential?* |
69.5 |
62.4–76.7 |
83.1 |
74.6–91.6 |
|
|
||||
|
Medical care |
||||
|
7. Quick relief of your symptoms?* |
16.1 |
10.3–22 |
26.6 |
20.3–32.9 |
|
8. Helping you to feel well so that you can perform your normal daily activities?* |
27 |
20.2–33.8 |
40.7 |
32.7–48.8 |
|
9. Thoroughness?* |
50.5 |
43.1–57.8 |
68.4 |
59.6–77.1 |
|
10. Physical examination of you? |
47.1 |
40.7–53.4 |
55.7 |
38.8–72.6 |
|
11. Offering you services for preventing diseases (screening, health checks, immunizations)? |
43 |
34.2–51.9 |
54.3 |
41.9–66.7 |
|
|
||||
|
Information and support |
||||
|
12. Explaining the purpose of tests and treatments?* |
57.1 |
50.2–64.1 |
72.7 |
64.9–80.5 |
|
13. Telling you what you wanted to know about your symptoms and/or illness?* |
55.4 |
48.1–62.7 |
71.2 |
60.4–81.9 |
|
14. Helping you deal with emotional problems related to your health status? |
47.8 |
40.3–55.2 |
57.9 |
44.6–71.2 |
|
15. Helping you understand the importance of following his or her advice?* |
44.1 |
37.2–51.1 |
61.7 |
51.4–71.9 |
|
|
||||
|
Continuity and cooperation |
||||
|
16. Knowing what s/he had done or told you during earlier contacts? |
53.2 |
45.2–61.2 |
63.5 |
50.3–76.7 |
|
17. Preparing you for what to expect from specialist or hospital care?* |
53.4 |
44.9–61.8 |
76.8 |
64.9–88.6 |
|
|
||||
|
Facilities availability and accessibility |
||||
|
18. The helpfulness of the staff (other than the doctor)?* |
64.3 |
57.9–70.7 |
74.8 |
65.8–83.9 |
|
19. Getting an appointment to suit you? |
1.3 |
0–2.7 |
1.2 |
0.0–3.1 |
|
20. Getting through to the practice on telephone? |
73.5 |
65.9–81.1 |
69.1 |
56.5–81.8 |
|
21. Being able to speak to the general practitioner on the telephone? |
54.9 |
46.4–63.3 |
58.9 |
42.3–75.6 |
|
22. Waiting time in the waiting room? |
36.3 |
27.8–44.8 |
42.8 |
31.4–54.2 |
|
23. Providing quick services for urgent health problems? |
67.7 |
59.7–75.6 |
70.2 |
61.5–79.0 |
|
|
||||
|
*significant difference in the proportion of the most favorable answer option (p < 0.05) between NT and COM in a multivariate logistic model (age, gender and chronicity controlled) a 95% confidence limits |
||||
|
Mermod et al. BMC Complementary and Alternative Medicine 2008 8:33 doi:10.1186/1472-6882-8-33 |
||||
