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Open Access Research article

Race and satisfaction in general OB/GYN clinics

James E Rohrer1*, Jon D Lund2 and Susan Goldfarb3

Author Affiliations

1 Department of Family and Community Medicine, Texas Tech University Health Sciences Center, Amarillo TX, USA

2 Department of Obstetrics and Gynecology, Texas Tech University Health Sciences Center, Amarillo TX, USA

3 Department of OB-GYN, Naval Medical Center San Diego, San Diego CA, USA

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BMC Women's Health 2005, 5:6  doi:10.1186/1472-6874-5-6

Published: 12 May 2005

Abstract

Background

The purpose of this study was to test the hypothesis that racial differences in satisfaction can be found among OB/GYN patients on a US naval base.

Methods

Cross-sectional surveys assessing satisfaction with services were obtained from 838 patients who were seen in one of the two general OB/GYN clinics (455 in the base hospital clinic and 391 in a satellite clinic). Multiple logistic regression analysis was used to identify subgroups of patients who were not very satisfied with care received.

Results

When the patients seen in the base hospital were analyzed separately, Asian respondents had significantly lower odds of being very satisfied relative to non-Hispanic white respondents (AOR = .33, p < .01).

Conclusion

Asian patients may be less satisfied than others when treated at a larger facility. Patients treated at a satellite clinic tended to be more satisfied than patients seen at the base hospital.