Table 1

Evaluation of Patient Satisfaction with Physiotherapy Questionnaires


Evaluation Criteria for Questionnaire (based on literature review)


aMultidimensional
Self completed by patient
Likert Scale (≥ 5 levels)
bNegative Phrasing used
cPsychometric data available

Roush & Sonstroem (1999)*
Yes
Yes
Yes
Yes
Yes
Goldstein et al (2000)
Yes
Yes
Yes
No
Yes
Beattie et al (2002)
Yes
Yes
Yes
Yes
Yes
Monnin & Perneger (2002)
Yes
Yes
Yes
No
Yes
French (2003)
Yes
Yes
Mixed
No
No
George & Hirsch (2005)
No
Yes
Yes
No
No

*Fulfils all the evaluation criteria for questionnaire suitability;

a The publication reports on the processes of selection and evaluation of the multiple dimensions (concepts) that may influence patient satisfaction in the questionnaire;

b Questionnaire includes negatively phrased statements to minimise response bias (e.g. "I do not feel that the physiotherapist valued my opinion");

c Information regarding scale development, validity, and reliability of the questionnaire were undertaken and included in publication.

Casserley-Feeney et al. BMC Musculoskeletal Disorders 2008 9:50   doi:10.1186/1471-2474-9-50