Table 4

Negative encounters in terms of feeling wronged among long-term sick-listed patients and their contact with social insurance office staff
Type of negative encounter with: (n = social insurance office staff/healthcare staff) Social insurance office staff Healthcare office staff
n = 1206 n = 1628
AR (95% CI) AR (95% CI)
Nonchalant behaviour (n = 508/1280) 61.1% (54.3-67.9) 71.1% (66.3-75.8)
Treated me with disrespect (n = 447/1041) 52.4% (46.3-58.0) 54.8% (49.8-59.8)
Did not believe me (n = 430/1042) 43.2% (37.2-49.1) 41.1% (36.1-46.1)
Doubted my condition (n = 421/1077) 42.2% (36.4-48.1) 36.8% (31.4-41.1)
Questioned my motivation to work (n = 423/913) 41.4% (35.2-47.6)* 23.9% (19.9-28.0)
Did not listen (n = 386/982) 39.8% (34.6-45.0) 34.6% (30.2-39.0)
Rejected my suggestions for solutions (n = 403/903) 39.8% (34.2-45.4)* 28.4% (24.3-32.4)
Was too impersonal (n = 406/916) 38.6% (33.1-39.7) 29.2% (24.9-33.4)
Treated me as stupid (n = 351/808) 34.9% (30.1-39.7) 32.5% (28.6-36.4)
Was irritated/ impatient (n = 380/914) 34.5% (29.2-39.8) 31.2% (26.9-35.4)
Angry/unpleasant behaviour (n = 315/706) 27.4% (22.9-31.8) 26.4% (23.1-29.8)
Interrupted me (n = 277/1022) 25.2% (21.2-29.2) 20.3% (17.1-23.4)
Made unreasonably high demands (n = 309/787) 24.7% (20.0-29.3)* 15.6% (12.0-19.2)
Was stressed/ did not make time for me (n = 348/1075) 23.9% (18.5-29.3) 24.9% (19.9-29.9)
Did not let me take responsibility for myself (n = 253/469) 21.2% (17.3-25.0)* 10.7% (8.4-13.0)
Blamed me for my condition (n = 186/451) 16.9% (13.9-19.9) 12.2% (10.0-14.4)
Did not keep our agreements (n = 221/418) 16.9% (13.2-20.4)* 6.5% (4.4-8.6)
Doubted my capacity to work (n = 315/693) 16.7% (11.5-21.9) 9.3% (6.2-12.4)
Talked in a way I could not understand (n = 188/397) 11.7% (8.2-15.2)* 4.5% (2.3-6.7)
Threatened me (n = 98/116) 7.7% (5.6-9.9)* 3.3% (2.4-4.2)
Did not make high enough demands (n = 52/117) 3.3% (1.6-5.0) 1.7% (1.2-2.6)
Harmed me physically (n = 31/103) 2.0% (0.8-3.3) 2.1% (1.2-3.0)
Sexually inappropriate behaviour (n = 17/30) 0.4% (−0.5-1.4) 0.7% (0.2-1.1)

The results are compared to similar encounters with healthcare staff. Results are presented as attributable risk (AR) with 95% confidence intervals. A * means that CIs were not overlapping.

Lynöe et al.

Lynöe et al. BMC Public Health 2013 13:268   doi:10.1186/1471-2458-13-268

Open Data