|
The most and least satisfactory services |
| The most satisfaction evoking conditions |
|
|
| 1. The doctor's effort to make me feel at ease was: |
| 2. The nurse/medical assistant's skill when taking my blood sample, blood pressure, weight, temperature, etc was: |
| 3. The clarity and thoroughness of the nurse/medical assistant's instructions were: |
|
|
| The most distressing or the least satisfying conditions: |
|
|
| 1. When I called the office for an appointment, the length of time before the phone was |
| answered was: |
| 2. The length of time I spent on the phone to set my appointment was: |
| 3. The staff's helpfulness in scheduling my appointment was: |
Turhal et al. BMC Cancer 2002 2:30 doi:10.1186/1471-2407-2-30 |