Table 7

Types of case-management problems, in detail
N=714 n %
Case-management problems related to …
referral to hospital 42 5.8
   referral delayed 16 2.2
   referral pattern/destination wrong 3 0.4
   transport not “medicalised” 23 3.2
establishing the diagnosis/monitoring 170 23.9
   initial diagnosis delayed 22 3.1
   examination unsatisfactory 42 5.9
   history taking unsatisfactory 15 2.1
   diagnosis wrong 20 2.8
   diagnosis incomplete 7 1.0
   monitoring insufficient 64 9.0
treatment 250 35.0
   treatment delayed 77 10.8
   drug missing 39 5.5
   drug overdosed 4 0.6
   drug underdosed 21 2.9
   drug unnecessary 28 3.9
   drug wrong/not ideal 12 1.7
   procedure missing 21 2.9
   procedure carried out unsatisfactorily 25 3.5
   procedure wrong 11 1.5
   other 12 1.7
management of hospital 136 19.2
   lack of cleanliness 9 1.3
   staff not available 7 1.0
   documentation insufficient 55 7.7
   information flow unsatisfactory 12 1.7
   equipment, supplies insufficient 14 2.0
   financial arrangements unsatisfactory 19 2.7
   other 20 2.8
interacting with the patient or her family 98 13.7
   insufficient provision of information to the patient 47 6.6
   lack of friendliness and support for the patient 33 4.6
   not achieving compliance of the patient 18 2.5
other 18 2.6
   delay (unspecified) 4 0.6
   other 14 2.0

Borchert et al.

Borchert et al. BMC Pregnancy and Childbirth 2012 12:109   doi:10.1186/1471-2393-12-109

Open Data