|
Call duration (calls between 08.00 u and 24.00 u). |
||
| Tilburg |
Groningen |
|
|
|
||
| Mean call time (all contacts) |
4,6 min |
3,9 min |
| Number (%) calls with duration <= 1 min. |
32 (0,9%) |
278 (13,7%) |
| Number (%) call with duration 1–2 min. |
1167 (34%) |
539 (27%) |
| Number (%) call with duration 3–25 min. |
2265 (65%) |
1208 (59,3%) |
| Number (%) call with duration >25 min. |
2 (0%) |
3 (0%) |
| Percentiles: |
||
| • 50% of calls handled |
within 3,5 min. |
within 3,5 min. |
| • 75% of calls handled |
within 6,5 min. |
within 5,5 min. |
| • 95% of calls handled |
within 11,5 min. |
within 10,5 min. |
Ong et al. BMC Family Practice 2008 9:11 doi:10.1186/1471-2296-9-11 |
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