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Open Access Research article

Telephone and face to face methods of assessment of veteran's community reintegration yield equivalent results

Linda J Resnik12*, Melissa A Clark3 and Matthew Borgia4

Author Affiliations

1 Research Service, Department of Veterans Affairs, 830 Chalkstone Avenue, Providence VA Medical Center, Providence, RI 02908, USA

2 Health Services, Policy and Practice Section, Department of Community Health, Brown University, 121 South Main Street, 6th floor, Providence, RI 02912, USA

3 Epidemiology Section, Department of Community Health, Brown University, 121 South Main Street, 6th floor, Providence, RI 02912, USA

4 Biostatistics Section, Department of Community Health, Brown University, 121 South Main Street, 6th floor, Providence, RI 02912, USA

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BMC Medical Research Methodology 2011, 11:98  doi:10.1186/1471-2288-11-98

Published: 25 June 2011

Abstract

Background

The Community Reintegration of Service Members (CRIS) is a new measure of community reintegration developed to measure veteran's participation in life roles. It consists of three sub-scales: Extent of Participation (Extent), Perceived Limitations with Participation (Perceived), and Satisfaction with Participation (Satisfaction). Testing of the CRIS measure to date has utilized in-person administration. Administration of the CRIS measure by telephone, if equivalent to in-person administration, would be desirable to lower cost and decrease administrative burden. The purpose of this study was to test the equivalence of telephone and in-person mode of CRIS administration.

Methods

A convenience sample of 102 subjects (76% male, 24% female, age mean = 49 years, standard deviation = 8.3) were randomly assigned to received either telephone interview at Visit 1 and in-person interview at Visit 2, or in-person interview at Visit 1 and telephone interview a Visit 2. Both Visits were conducted within one week. Intraclass correlation coefficients, ICC (2,1), were used to evaluate correspondence between modes for both item scores and summary scores. ANOVAs with mode order as a covariate were used to test for presence of an ordering effect.

Results

ICCs (95%CI) for the subscales were 0.92 (0.88-0.94) for Extent, 0.85 (0.80-0.90) for Perceived, and 0.89 (0.84-0.93) for Satisfaction. No ordering effect was observed.

Conclusion

Telephone administration of the CRIS measure yielded equivalent results to in-person administration. Telephone administration of the CRIS may enable lower costs of administration and greater adoption.