|
Responses to the open ended questions. |
|||
| Response category |
Proportion |
95% confidence interval |
|
|
|
|||
| QuestionA: Did you have any other concerns, related to your emergency, that you felt was not addressed by our personnel? |
No answer |
33.7 |
(30.6 – 37.0) |
| No concerns |
63.0 |
(59.6 – 66.2) |
|
| Some concerns |
3.3 |
(2.2 – 4.8) |
|
|
|
|||
| Question B: Please tell us the single most important action we took that made you fell better. |
No answer |
22.8 |
(20.1 – 25.8) |
| Interpersonal communication |
42.3 |
(38.9 – 45.7) |
|
| Response time |
21.2 |
(18.5 – 24.1) |
|
| Technical actions |
10.4 |
(8.5 – 12.7) |
|
| Other actions |
3.3 |
(2.2 – 4.8) |
|
|
|
|||
| Question C: What could we have done differently that might have made your experience more positive? |
No answer |
41.0 |
(37.7 – 44.4) |
| Nothing |
52.8 |
(49.3 – 56.1) |
|
| Something |
6.2 |
(4.7 – 8.1) |
|
Bernard et al. BMC Emergency Medicine 2007 7:5 doi:10.1186/1471-227X-7-5 |
|||